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The Office of Jason James

Designer of products, brands, teams & companies

Earnest Brand  /   Earnest App  /   Earnest iOS  /   Earnest Report  /   Kin Brand  /   Kin App  /   We Are Mammoth  /   Intercom Messenger  /   Intercom App  /   Intercom App Redesign  /   Bright Horizons  /   DoneDone Brand  /   DoneDone App  /   2 Night Stand  /   Univ. of Nebraska

Earnest Brand & Marketing

Earnest is a consumer fintech startup offering a variety of lending products. The marketing pages serve to explain what Earnest is, what the financial products are, and how it's differentiated from competitors. The brand strikes a delicate balance between startup and financial institution and aims to be approachable for all levels of financial sophistication.

  • Creative & Art Direction
  • UX, Visual & Responsive Design
  • Content Writing & Strategy
  • Front-end Dev
  • Collaborators →
Student Loan Refi landing page Personal Loan landing page Blog landing page iOS App landing page

Earnest Web App

The Earnest web application allows clients to apply for loans, accept those loans, and manage them through their client dashboard. Despite collecting more data than competitors, Earnest has earned a reputation for best-in-class visual and UX design – contributing significantly to a high NPS score and strongly positive Credit Karma reviews.

A key innovation was allowing clients to choose their payment amounts. This enables personalized interest rates and loan terms, rather than the industry-standard bucketed loan terms of 5, 10, 15 or 20 years. Additionally, whenever a client modifies their loan, the impact – whether additional savings or additional cost – is communicated back to them in real-time to inform their decision-making.

  • Product Strategy
  • Design Direction
  • UX, Interaction, Visual & Responsive Design
  • Front-end Dev
  • Content Writing & Strategy
  • Collaborators →

Earnest iOS App

The Earnest iOS app enables users to track and manage their loans on the go. This initial version focused on providing an easy-to-use mobile dashboard for making payments, modifying the loan, and referring friends to save with Earnest.

Earnest 2015 Annual Report

2015 was a banner year for Earnest. The company grew from 32 Earnies to 188, on the back of 55x growth in loans originated. The design team went from 2 to 11, including hiring the first User Researcher. And Earnest's clients paid down $23.6M in student debt. The 2015 annual report highlighted all of these stats and more for clients, investors, partners, employees, and the press.

Kin Brand & Marketing

HR is typically awful. Employees don't like dealing with all the bureaucracy, policies and paperwork, and the whole HR system feels outdated and cumbersome. Kin takes the hassle out of HR by making better use of everyone's time through managing documents, tasks, assets, and time-off in an online exchange for the entire company. The marketing site, explainer video, photography, and identity all helped introduce Kin to the world.

  • Creative & Art Direction
  • UX, Visual & Responsive Design
  • Front-end Dev
  • Identity Design
  • Content Writing & Strategy
  • Collaborators →

Kin App

Kin is simple, streamlined HR management software focused on people, not paperwork. The application currently includes core features like employee onboarding, secure document transfers, time off management, an employee database, a company calendar, employee bios and job descriptions, and more. The aim of the UI and UX design was to create an experience that both HR managers and employees could understand and enjoy using.

  • Product Strategy
  • Design Direction
  • UX & Visual Design
  • Content Writing & Strategy
  • Collaborators →

We Are Mammoth

Historically, We Are Mammoth has been a development shop. In 2012, I came aboard to design their software products, but the company has grown in reputation for design since then. In order to reflect our expanded user experience, visual design, interface design, and strategy offerings, we needed a new site – one with case studies and an emphasis on design, not just technology. The new site also reflects our growing clarity about our principles and evangelizes our values and culture.

Intercom Messenger

Intercom invented in-app messaging, a new communication channel between app makers and app users. The original version of the messenger though became dated, too obtrusive, and felt like a popup. The aim for the new messenger was complex: create a system that could feel at home in any web app, iOS app, or Android app, while also providing some degree of customizability for app makers. The messenger should politely ask for attention and then recede when the message has been received.

After dozens of rounds of iteration, the new Intercom Messenger was born. You've likely encountered the Messenger and not known it, in apps like InVision, Expensify, New Relic, Gusto, and Acorns. You can try out the Messenger on the Intercom homepage.

  • Art Direction
  • UX, UI & Visual Design
  • Responsive Design
  • Mobile Design
  • Collaborators →

Intercom App

Intercom is a customer platform with a suite of products for live chat, marketing, feedback, and support. In my time at Intercom, I worked on an array of new products and features, along with improvements to existing features including the team inbox, company and user profiles, the message composer, and growth/onboarding enhancements.

Intercom App Redesign

In early 2014, myself, the VP of Product, Chief Strategy Officer, and CEO began a process of redesigning the Intercom app for both web and mobile. These are a few early explorations about how we could've evolved the product experience and brand. Unfortunately, the project was shelved after my departure, but the early designs had a fair bit of promise.

Bright Horizons Proposed Loyalty Program Site & App

Bright Horizons serves employers by providing childcare services to their eligible full-time employees. Lots of those employees are eligible for additional benefits, but they aren't taking advantage of them. For this reason, Bright Horizons came to We Are Mammoth looking for help creating a loyalty program that incentivizes employees to utilize as many of the BH services as possible.

The spec pitch site we designed leverages the great work the Bright Horizon Foundation is already doing to help children all over the country. Through the use of BH services and affiliate partnerships, users would accumulate points that would go toward creating emergency childcare spaces used during family crises.

DoneDone Brand & Marketing

DoneDone is a simple, no nonsense approach to issue tracking. It worked great; it just didn’t look great. In July 2013, I started a redesign of the marketing, brand, and application to help establish DoneDone as the best bug tracker for non-developers. We focused everything about the redesign on project managers, designers, clients, and customers. If these folks don’t want to use an application, bug tracking shifts to methods they’re more familiar with: email, spreadsheets, chats, and sticky notes. We’re betting that software non-programmers want to use will better serve programmers in the long run.

  • Creative & Art Direction
  • Identity Design
  • UX, Interaction & Visual Design
  • Content Strategy & Writing
  • Collaborators →

DoneDone App

After finishing the redesign of DoneDone’s brand and marketing website, we began reworking and updating the application itself. While keeping in place most of the back-end, the whole front-end was restyled to improve useability, simplify, and beautify. I was able to remove about twenty-five percent of the applications pages by consolidating views and improving userflows.

  • Design Direction
  • UX, Interaction & Visual Design
  • Responsive Design
  • Content Strategy & Writing
  • Collaborators →

2 Night Stand

Twenty specially invited designers, developers, writers, photographers and strategists get together for a weekend-long creative bender. 2 Night Stand gathers some of Chicago's best and brightest creatives to create for a self-selected client. It's a fast-paced, challenging, creative growth experience. The whole event is live-blogged and archived online.

University of Nebraska Omaha

UN Omaha faced tremendous challenges with an ugly, outdated, hard-to-use website. They came to Lipman Hearne looking for major help on all fronts: IA, UX, strategy, design and content. The new site is much easier to use, more attractive, and (since it's fully responsive) more accessible.